At SolarTrust, we take your privacy seriously. This policy explains how SolarTrust Technologies Pvt Ltd (“SolarTrust”, “we”, “us”, “our”), acting as aData Fiduciary, collects, uses, stores, and protects your personal data when you use our solar O&M services, website, and digital platform. This policy is provided in accordance with theDigital Personal Data Protection Act, 2023 (the “DPDP Act”). In this policy, “you” and “your” refer to the Data Principal — the individual to whom the personal data relates.
Data Protection Notice
This notice is given to you in accordance with Section 5 of the DPDP Act. When you submit a form or otherwise contact us, we collect your full name, work email address, phone number, company name, solar system type and capacity, site location, and any message you provide.
We process this personal data to:
- Respond to your enquiry;
- Perform the requested assessment or solar O&M service; and
- Communicate with you about your solar plant and our services.
You may withdraw your consent, or request access to, correction of, or erasure of your personal data, at any time by emailing info@solartrust.in. You may also file a complaint with theData Protection Board of India.
Information We Collect
When you interact with SolarTrust through our website, app, or services, we may collect the following types of information:
- Personal information you provide directly, including your name, email address, phone number, company name, and solar plant details when you submit forms, request assessments, or contact us.
- Usage data collected automatically when you visit our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This data helps us understand how visitors use our platform and improve the experience.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our solar O&M services, including scheduling maintenance visits, conducting performance audits, and managing your Annual Maintenance Contract.
- To communicate with you about your solar plant, including service updates, maintenance schedules, performance reports, and emergency notifications.
- To improve our platform, app, and services by analyzing usage patterns and feedback to enhance functionality and user experience.
- To send you service updates, industry insights, and relevant information about solar maintenance. You can opt out of non-essential communications at any time.
Consent and Its Withdrawal
Where we process your personal data on the basis of your consent, we ensure that such consent is free, specific, informed, unconditional, and unambiguous, and is given by a clear affirmative action, in accordance with Section 6 of the DPDP Act. When you submit a form, we ask for your consent through an explicit opt-in, together with the notice above.
You may withdraw your consent at any time, and the withdrawal will be as easy as giving it. You can withdraw your consent by emailing info@solartrust.in. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Information Sharing
SolarTrust does not sell, rent, or trade your personal data to third parties for marketing purposes.
- We may share your information with trusted service partners (“Data Processors”) who assist in delivering maintenance services to your solar plant. These partners are contractually obligated to protect your data and use it only for the purposes of service delivery.
- We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of SolarTrust, our customers, or others.
Data Security
We implement reasonable security safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction, in accordance with the DPDP Act.
All data transmitted between your device and our servers is encrypted using SSL/TLS protocols, ensuring your information remains secure during transit.
Our server infrastructure is hosted on secure, professionally managed platforms with regular security audits, access controls, and monitoring to safeguard your data.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. When your personal data is no longer required, we take reasonable steps to erase it, subject to any legal obligations that require us to retain certain information.
Your Rights as a Data Principal
Under the DPDP Act, you have the right to:
- Request a summary of the personal data we hold about you, the processing activities we carry out, and the identities of any other Data Fiduciaries and Data Processors with whom we have shared it (right of access).
- Request correction and erasure of your personal data (right to correction and erasure).
- Withdraw your consent to the processing of your personal data at any time.
- Nominate another individual to exercise your rights in the event of your death or incapacity (right to nominate).
- File a grievance with us regarding the processing of your personal data (right of grievance redressal).
To exercise any of these rights, please contact us at info@solartrust.in. We will respond to your request within a reasonable timeframe.
Grievance Redressal
If you have any grievance regarding the processing of your personal data, please contact our grievance officer at info@solartrust.in. We are committed to addressing your concerns promptly and transparently.
You may also file a complaint with theData Protection Board of India, which is the independent adjudicatory body established under the DPDP Act, if you are not satisfied with our response.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data.
Cookies help us understand how visitors interact with our site, remember your preferences, and improve overall functionality. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please reach out to us:
Email: info@solartrust.in
We are committed to addressing your privacy concerns promptly and transparently.