Question 1

What makes SolarTrust different from other solar O&M providers?

Accepted Answer

SolarTrust is India's first technology-driven solar maintenance company. Unlike traditional O&M providers who rely on paper reports and reactive maintenance, we provide complete transparency through our proprietary digital platform. Every service visit is GPS-tracked, photo-documented with timestamps, and visible in real-time through our app. You always know exactly what's happening with your solar assets.

Question 2

How does the SolarTrust app work?

Accepted Answer

Our app gives you complete visibility into your solar plant's performance and maintenance. You can track service visits in real-time, view before/after photos of each maintenance activity, monitor generation data, see service commitment progress, and access all historical maintenance records. It's like having a window into your solar plant's operations 24/7.

Question 3

Which areas does SolarTrust serve?

Accepted Answer

We currently serve Delhi NCR and North India including Delhi, Gurgaon, Manesar, Panipat, Faridabad, Noida, Kanpur, and expanding across Haryana and UP. Our teams are strategically located to ensure rapid response times across our service areas.

Question 4

Is SolarTrust only for large commercial plants?

Accepted Answer

No, we serve residential, commercial, and industrial solar installations of all sizes. Whether you have a 5kW rooftop system or a 10MW industrial plant, our platform and maintenance approach scales to provide the same level of transparency and performance optimization.

Question 5

How often should solar panels be cleaned?

Accepted Answer

In the Delhi NCR region, we recommend cleaning every 2-4 weeks due to high pollution, dust, and particulate matter. In industrial areas like Manesar and Panipat, more frequent cleaning may be needed. Our quarterly maintenance plans include scheduled cleanings optimized for your location's environmental conditions.

Question 6

What is included in a solar O&M service?

Accepted Answer

A comprehensive O&M service includes: regular panel cleaning, inverter health checks, electrical connection inspection, cable and wiring verification, performance monitoring, fault detection and diagnosis, emergency response, and detailed reporting. Our plans also include annual safety audits and thermal imaging inspections.

Question 7

What happens if my solar system has an emergency issue?

Accepted Answer

SolarTrust provides sub-4 hour emergency response for critical issues. Our monitoring systems can detect performance drops and anomalies in real-time, often identifying problems before you notice them. When an emergency is detected, our nearest field team is dispatched immediately.

Question 8

Can poor maintenance really affect my solar plant's output?

Accepted Answer

Absolutely. Without proper maintenance, solar plants can lose 25-40% of their generation capacity due to soiling, connection degradation, inverter issues, and hotspot damage. Our data shows that plants switching to SolarTrust's maintenance see an average uptime improvement from 95% to 99%+.

Question 9

What is a Solar AMC (Annual Maintenance Contract)?

Accepted Answer

A Solar AMC is a comprehensive annual service agreement that covers all routine maintenance, monitoring, and emergency support for your solar plant. It provides predictable costs, guaranteed service levels, and complete peace of mind. Our AMC plans include quarterly site visits, monthly remote monitoring, emergency response, and annual safety audits.

Question 10

How much does solar maintenance cost?

Accepted Answer

Maintenance costs depend on your plant's capacity, location, system type, and service requirements. We provide customized quotes after a free assessment of your installation. As a general guide, professional O&M typically costs 1-2% of your total system value annually — a small investment that protects your entire solar asset.

Question 11

Do you offer a free assessment?

Accepted Answer

Yes! We offer a free 30-point solar plant assessment for all potential customers. Our engineers will visit your site, inspect your system, review performance data, and provide a detailed report with findings and recommendations — all at no cost and with no obligation.

Question 12

Do you offer emergency breakdown support?

Accepted Answer

Yes, all AMC plans include 24/7 emergency support with guaranteed response times. Critical breakdowns receive on-site attention within 4 hours across Delhi NCR.

Question 13

How do you monitor solar plant performance?

Accepted Answer

We use a combination of our proprietary app platform, inverter-level data monitoring, and regular on-site inspections. Our system tracks daily generation, compares it against expected output based on weather conditions, and flags any performance deviations for immediate investigation.

Question 14

What is a solar performance audit?

Accepted Answer

A performance audit is an independent, detailed assessment of your solar plant's health and efficiency. It includes visual inspection, thermal imaging to detect hotspots, I-V curve testing, electrical safety checks, inverter performance analysis, and a comprehensive report with actionable recommendations to optimize your system's output.

Question 15

Can you help if my solar plant is underperforming?

Accepted Answer

Yes, this is one of our core strengths. We start with a performance audit to identify exactly what's causing the underperformance — whether it's soiling, shading, equipment degradation, or design issues. Then we create a recovery plan with specific actions and expected improvement timelines. Most plants see significant improvement within the first month of our maintenance.

Question 16

Do you work with all inverter brands?

Accepted Answer

Yes, our engineers are trained to work with all major inverter brands used in India including SMA, Huawei, Sungrow, ABB/FIMER, Delta, Growatt, and others. We also have experience with microinverter and optimizer-based systems.

Frequently Asked Questions

About SolarTrust & Our Platform

Solar Maintenance & O&M

AMC Plans & Pricing

Technical & Performance

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